[Adrienne]

Sorry but some employees have bad attitudes and don't measure correctly. You may have missed the part that said the bag's extenders were not open(used), nothing was packed in the front compartments and the bag was not full. I also use a tape measure when my bags are packed to make sure they don't go over the limit for oversized bags. I use the airline's website to find out what types of restrictions there are for bags.

The employee I dealt with was rude, measured insanely fast and would not remeasure when asked. When her fellow employee measured as I watched and told her it was fine she got even nastier. When I told her I didn't agree with her and I would wait on the side for a supervisor, she acted liked one of my spoiled nieces not able to take a car for the night.

I did get her measurement when I added the handles. But, I've resolved my issue with AirTran. I won't fly their airline again as well as my family, some friends and coworkers. Many AirTran experiences were not favorable ranging from bag issues to broken seats (I had one of those too). We're all seasoned travelers, respectful and give courtesy because we expect it.

BTW, the bag has been used 4 times so far since that flight and has yet to be an oversized bag again...even with items packed in the front compartment. That bag has flown around the world more times than most people. You can defend the airlines as much as you like. I've traveled more than enough to know when I am being ripped off.