Quote:
Originally Posted by karenl
Was surprised that this happened to me as well. I feel this is very deceptive and there is no notification that you will pay more for sitting in these seats - happened when the site asked me to choose a seat I believe but United can't tell me how someone selects Economy plus seating. Spent 3 hours on the phone and was told by all the "customer loyalty service agents" that I needed a lesson on how to order on the internet. Very insulting. Besides logging a complaint to my visa card, the BBB is there another place? I would think the FTC or FCC would want to know about deceptive internet sales practices by a major airline. Since my flights were on the smalller planes I did not even get the use of the extra leg room since there wasn't any... and the worse part of one flight is for a few hours I had all the stewardesses in front of me sitting reading magazines and complaining about their hours and the work conditions. I wonder what they paid to sit in Economy plus, read magazines, chat and drink coffee? I moved back a few rows so I didn't have to listen to them.
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Quote:
Originally Posted by Corbel
i just booked 2 tickets on ual.com, it clearly shows on the seating chart a shaded light blue area that says "economy plus" and just for fun i clicked on those seats to see what would happen, and in the next screen for each flight it shows how much it costs for those seats, then you have the option of selecting new seats or keeping those seats. it may be possible that you didn't see this part??
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I just did a "test booking" on United.com and when it came to choosing the seats I received the following screen:
Flights
Search Select Review Options Purchase
Economy Plus
Choose more legroom.
Starting at $14
United Economy Plus seating offers you up to five extra inches of legroom on all domestic and international United flights, as well as explusSM flights from United Express®.
Such a small price to bring such happiness to your legs
Economy Plus seating terms and conditions Frequently asked questions
From - To Date Total PHX - IAD Tue, Feb 17 2009 49.00 USD
IAD - EWR Tue, Feb 17 2009
EWR - IAD Sat, Feb 21 2009
IAD - PHX Sat, Feb 21 2009 49.00 USD Option Price 98.00 USD
Select seats 
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Karenl, you claim that you were never given an option but I don't think this is the case. Also the claim that you were on smaller aircraft which has no E-Plus seating but was charged doesn't hold water either. Clearly in this itinerary the flights from IAD to EWR and EWR to IAD are on regional aircraft without E-Plus and the option is not selectable. There are some regional aircraft that do have E-Plus seating. Might you have been on one of those? Aditionally, your choice to move back once seated does not entitle you to a refund of what you paid for E-Plus as it was your choice to move.
I think we've de-bunked the "United charged me for E-Plus without my knowledge" rumor here. If you aren't paying attention or aren't internet savvy that's not the airline's fault. Next time you book a trip let your 12 year old kid book it for you! If you don't have a kid borrow the neighbors or just book over the telephone. The fee you pay to book with an agent is much less than paying for E-Plus when you did not intend to do so.