Quote:
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You cannot rely on the airlines to transport your baggage so that it arrives with you at your destination at the same time
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It is utterly pathetic that our expectations of airline service are so low that this could be true. Why do we accept such low standards from airlines? It is a mystery to me! Delta in particular are amongst the worst. Would any other service industry get away with this? Could FedEx reasonably say that they cannot guarantee your package will arrive at it's destination... this isn't just a delay, this is a total failure to transport the luggage at all. Delta charged for a service they did not deliver and left a customer stranded in a foreign country with only the things they could carry. Of course, the implication of PHX's response is "it's your own fault" because you didn't sufficiently anticipate the appalling service you would receive and instead pay someone else (such as FedEx) to provide the service instead. Why? Why is it unreasonable to expect an airline to carry the luggage that you have paid for to be transported? Why should airlines have "terms and conditions" which negate the very service you have paid for. Next we will have Cablevision having a clause which says "Cablevision cannot guarantee that you will receive a picture".
Why is it also ok for Delta to lie through their teeth? The luggage never left their care, and the old "it will be delivered tomorrow" is nothing but a lie to placate an angry customer. Punitive damages are called for, and for that reason, I do feel the customer should be compensated for the excessive telephone costs they had to pay chasing their possessions. Why should the customer pay this?