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Originally Posted by jimworcs
It is utterly pathetic that our expectations of airline service are so low that this could be true. Why do we accept such low standards from airlines? It is a mystery to me! Delta in particular are amongst the worst. Would any other service industry get away with this? Could FedEx reasonably say that they cannot guarantee your package will arrive at it's destination...
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No, which is why I expressly mentioned FedEx. The airlines make no guarantees for delivery of baggage on the same flight or at the same time as the passenger. When you ship with FedEx the price you pay includes the guarantee of whatever service you purchased - Priority Overnight, Next Day, Second Day, etc.
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Delta charged for a service they did not deliver and left a customer stranded in a foreign country with only the things they could carry. Of course, the implication of PHX's response is "it's your own fault" because you didn't sufficiently anticipate the appalling service you would receive and instead pay someone else (such as FedEx) to provide the service instead. Why?
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Did I ever say "it's your (the OP's) fault? You are putting words into my mouth again and I DO NOT LIKE IT. In this case the OP's daughter was not traveling for leisure but for important auditions for ballet companies abroad. In her "trade" her "toools of the trade" are slippers, pointe shoes, dance wear, cosmetics, etc. My statement was that if these things were so critical to the trip they shjould not have been placed in the care of the airtline as baggage to begin with. As one who travels for business if there are documents, exhibits, charts, media, etc. which are critical to the reason I am traveling I will have that all sent ahead by FedEx. They not only guarantee delivery in the amount of time I specify but also have tracking so that I can see online anytime where my shipments are while they are in transit.
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Why is it also ok for Delta to lie through their teeth? The luggage never left their care, and the old "it will be delivered tomorrow" is nothing but a lie to placate an angry customer. Punitive damages are called for, and for that reason, I do feel the customer should be compensated for the excessive telephone costs they had to pay chasing their possessions. Why should the customer pay this?
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Punitive damages? For failure to deliver a service which was never guaranteed in the first place?
Why should the airline have to pay for the telephone charges? The OP's daughter had the option of either purchasing a cheap calling card to use from a pay telephone outside the hotel or taking the train to the airport for a few Euros and discussing the matter in-person. Why should the airline pay the hotel's telephone surcharges and long distance rates?
My dear jimworcs, you comment heavily in the airline forums for US based airlines, yet you are British. How is it that you are such an expert on what goes on on this side of the pond? You also come off sounding like an attorney - oh, i meant barrister. Are you? If so, are you licensed to practice law in the U.S.?