[jnigh]

I bought tickets from Aeromexico in June of 07 to fly from Chicago by way of Mexico City to Nicaragua with my wife to be with her Mother for Christmas and New Years. A few days before the flight we got a call that the Airport in Mexico City would not let Aeromexico fly out to or back from Managua Nicarugua on the days we booked. First they tried to change our flight dates by more than a week (We were going for Xmas & New Years) They insisted on adding a overnight stay in Mexico City each way, making us a day late for Christmas and two days late for work. The only solution they offered after 4 long hours on the phone was our money back at a time when other tickets would be either impossible to get or astronomical in price. I later learned that Aeromexico changed the route months ago, but did not inform us of the change. Now we are to sacrifice our Christmas celebration, for their incompetence.
After hours on the phone, they have no ownership of the problem they caused us. THey say they are very sorry, but unable to help us out of the problem they created.