Quote:
Originally Posted by scottgoold
Dear Corbel,
I don't think you're rude, but I have more important things to do each day than worry whether an airline company changes my contract. I guess you're not used to being treated courteously. I picked the flights, connections and times I wanted. I then paid my money -- United took it. You talk about "my responsibility." Are you kidding? After United took my money, the burden rests with them, not me.
United listed the flights -- this was their "offer." I selected my flights, paid my money. This is my responsibility -- I paid my money.
If United wants to change the flight, if they want to change their offer, then it is their responsibility to notify me. Wow, I'm shocked that you demand so little after paying your money. No wonder the industry treats us so badly. You are actually blaming me...
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We're not playing the blame game here, only trying to let you and others know what mistakes were made. Bottom line, wether you receive notice or not it's a good idea to check your itinerary periodically for schedule changes.
Furthermore, had you found that the new schedule no longer met your needs, United would have been obligated to rebook you on other flights (UA or non-UA) which did or refund your tickets. Unfortunately at the time you were finally aware of the changes there were no viable options.