similar situation
Our daughter had a similar experience flying back to Vancouver on Dec 27th. Half the luggage on the plane was missing. In month since we have been treated to the worst possible customer service. Air Canada is an INSULT to the service industry. The staff is HOSTILE & RUDE. As a proud Canadian I am offended that the word CANADA is part of their name. They should rename themselves Air Totally Friggen Useless.
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