At this point I would suggest either contacting the Etihad call centre in Abu Dhabi;
Quote:
Etihad Airways, Head Office - Abu Dhabi, UAE
Call Centre: +971 2 5990844
|
or go in-person to either London Heathrow or their London ticket office:
Office Address: 200 Hammersmith Road,, Post Code W6 7DL., London, United Kingdom
Business Hours: Office: 9 am – 5.30 pm (Mon-Fri), Closed Sat-Sun. Reservations: 8am-8pm (Mon-Sun)
Office: +44 (0) 870 241 7121
Fax: +44 (0) 208 735 6701