I am a little unclear what PHX and the Judge think is the purpose of an "airline complaints" forum. If a customer of an airline wishes to post something which states that fares or penalties are too high or don't represent value, why is this not an appropriate place to post them? It is an airline complaints forum! In this case, whilst I agree that Scott has no complaint about the fact that he entered into a contract in which the terms are made clear, I see no reason why he shouldn't argue that the fee charged is unreasonable. Furthermore, as the airlines have created monopolies in order to inhibit the normal competitive pressures of the market, challenging abusive pricing by monopolies is the only way in which unfair contract terms can be changed. That is why the forum was set up.
I am mystified why you would object to that.
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