Just an example of how incompetent the folks at Continental are, here are a series of emails...the first after I responded to their statement that my credit card was credited with the refund. I have blocked out personal information.
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Dear Mr. XXXXXX:
Thank you for your reply.
It appears that Bill Me Later was the form of payment used for XXXXX
XXXXXXX's ticket number 005XXXXXXX in the amount of 319.00. Therefore the
refund was sent to Bill Me Later.
You will need to contact them regarding your refund. They can be reached at
1.866.528.3733. Monday- Friday 9am-11pm Eastern time, or online at
Bill-Me-Later.com.
Thank you for giving me this opportunity to clarify.
Regards,
(Person 1)
Customer Care Manager
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Ms. XXXXXXX:
Regarding my last email, please be aware that both upgrades were made at the
same time to your reservations office via my cell phone at the airport. I
gave my credit card number for both, and both were charged accordingly.
I am not even familiar with Bill-Me-Later and I have absolutely no clue how
you came up with that name.
I am really becoming quite frustrated with Continental.
J.R.XXXXXX
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Here's a response from a different Customer Care Manager!
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Dear Mr. XXXXXX:
>
> >
> I verified in our refunds accounting database that both refunds have
> been completed. XXXXXXX's ticket number 005XXXXXXX for the amount
of 319.00.
> Likewise, for XXXXX XXXXXXs ticket number 005XXXXXXXX for the same
amount.
> Please check with your credit card company to confirm this credits
> have posted.
>
> We appreciate your business and look forward to welcoming you onboard
> a future Continental Airlines flight.
>
>
> Regards,
(Person 2)
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Here is my reply sent a few minutes ago:
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Ms. XXXXX:
May I suggest you compare notes with Ms. XXXXXX. This has become very boring.
As I stated before, and I shall repeat, my bank credit card statement online shows only one refund. Ms. XXXXXXX stated that the other refund went to "Bill Me Later". I HAVE NEVER HEARD OF "BILL ME LATER", LET ALONE EVER USED IT!
Please note below the reply I received from Ms. XXXXXXX. Even after replying that I do not use "Bill Me Later", I received NO RESPONSE.
Can someone there please get their act together?
It is no surprise you are getting a large amount of emails given the incompetence of your employees.
J. R. XXXXXX
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STAY TUNED! This is almost becoming humorous!
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