Quote:
Originally Posted by jimworcs
mmm, perhaps if they had a different approach, something novel like fixing the problem first time, re-gaining the trust of the customer.. they wouldn't have quite so many emails to respond to in their customer complaints department.
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The cumulative numbers from the DOT won't be in until later in February, however in 2007 Continental fared much better than others in both complaints to the DOT and mis-handled baggage and were below average when it came to delays. They were, however, at the top of the list for denied boarding but I have a feeling that number will decrease for 2008.