Yes, finally! Someone gets it. I realize that in a court of law, I'd have no basis for a refund. That's NOT the point of my post. The point is that the $150 is not fair. Whether I read the fine print or not, $150 is just plain unreasonable. And it is NOT the industry standard. Southwest Airlines allows customers to apply the full amount of their canceled non-refundable ticket toward another flight, subject to any fare increases. I typically do fly Southwest for flights within California. But for a cross country flight, I've always gone with American or United. No more. It's Southwest all the way for me, baby! :^)
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