Scott...I stand corrected. I do remember changing a Southwest flight some time ago and not being charged. Unfortunately, however, I think they're the only ones that will allow the change without some sort of extortion....unless I missed another good carrier. I understand the non-refundable fare. When we need to change flights, however, we are not asking for a refund. We are asking to occupy another, otherwise, empty seat. And...when I do that, it is ONLINE...not over the phone. If I show at the airport a few hours ahead of time and note an earlier flight is leaving, why not allow me to occupy the empty seat. Once the cabin door closes, that seat is a perishable product.
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