High prices!!??? The airlines should be charging FAR more than they currently are, due to fuel prices. Airfare has statistically, not changed in 20 years. With today's fuel prices, the airline should be charging double what most people pay for tickets. If you think a few hundred dollars is a lot of money to be flown in an airplane, across the country, then you should probably drive, but then again, you will still pay that amount in gas, to drive.
The reason that customer service is so bad at the airlines, is because the airlines keep cutting the pay of employees, to make up for the difference in the losses they are taking, from the increase in fuel prices, INSTEAD of increasing fare prices. When customer service agents are making $8.75/hr, and their pay has been cut 40% because the airlines will not charge appropriately, for airfare, it doesn't give much incentive to care about the customer, or anybody else.
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