Complaint: Baggage Problem Southwest -- Soaking Wet Luggage!
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  #7  
Old Feb 3, 2009, 7:43 PM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
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Hold on a moment everyone. Southwest is somewhat to blame here. I will agree with PHX in that the bags to have to go outside, afterall, the plane is not parked in a garage. However the carts that Southwest uses have tarps to go over them for the rain. So durring the rain the bag will get wet going from the cart to the plane, but if the contents were soaked, then it was left out way too long.

I will agree with the others thought, that if the papers were that important they should have been carried on with you.