Complaint: Baggage Problem Southwest -- Soaking Wet Luggage!
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  #11  
Old Feb 3, 2009, 11:06 PM
pattis pattis is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Aug 2007
Location: U.S.
Posts: 147
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Barbarino, that really sucks for you. Just a helpful suggestion for anyone, I have put large "hefty" bags in my luggage and put everything in it and sealed it in suitcase. Sure, it should not have to come to that, and I know nothing about the equip. that SW uses. but it should not have been out there in the rain so long as to get that saturated. Did you file a complaint and try to get them to pay for drycleaning? I know very little about SW policies. I have worked for a few airlines, and know its always better to talk to someone directly at the airport rather than on the phone. As mad as you may be try and be polite and always ask for a manager first. Most reps will not authorize anything like that, because they are not allowed to make those decisions. (unfortunatly) Good Luck.