Why was the flight delayed? If it was weather, the airline has no control over that. The FAA is the one that implements delays, due to ground holds, and ground stops, due to weather. These are usually updated every half an hour, which is why delays start out at 20-30 mins, but then can increase. Passengers need to stop and understand that not everything is within the airline's control. If they gave you a refund, that was proper service. What more could they have done? They cannot operate flights into dangerous weather, when the FAA has grounded flights into, and out of a certain airport(s). These ground stops, and delays, due to weather, do not just apply to airlines. They apply to everybody, including Joe Smoe, in his little private plane.
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