Complaint: Customer Service Treatment of elderly passenger
View Single Post
  #11  
Old Feb 5, 2009, 7:53 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
Default

I agree that if she was known to be confused or have alzheimers she should have been accompanied or at the minimum the airline advised of her vulnerability. However, it is not that uncommon for someone who has previously never been confused can suddenly become so. I have seen this many times, and the stress of an unexpected event can trigger this. I think we should not jump to conclusions, but if she was known to have a condition, you are right, she should not have travelled.