your complaint here holds no muster with Delta, your complaint in turn should be with your TRAVEL AGENT. as delta has no codeshare agreement with Sri Lankan airlines as they are not a member of the skyteam alliance. nor does delta have an electronic ticketing agreement with this airline. when you book your flight through a travel agent, the travel agent online or a conventional in person travel agency, they are responsible for making sure everything is booked correctly. had you done this online at delta.com or even called delta reservations with those city pairs, delta would have appologized and politely told you we do not serve that city, you may have better luck with another airline. just because delta flew you from ATL to DXB that does not make them at fault for the mishaps. the real person you need to speak to is your travel agent and ask them why you weren't confirmed on the other airline.
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