I'm not locked in. He is saying he had two separate locators. That means two separate reservations. The two have no linking or connection with each other. Yes, Delta should have looked at the other once he called, and gone from there. I'm not saying they should be off the hook.
You had said that obviously some Delta agent screwed up the booking and that the flights should have been linked. That's the only part I'm addressing here, hence the reason I quoted that part only. This is why when he called they did not know about his first flight.
|