I absolutely did not say that some Delta agent screwed up the booking. (Quote me if you can!) My point was that although they are separate bookings, the reason the passenger could not utilise the second ticket was directly because of reasons which were in the control of Delta and not of the passenger. Therefore, when he pushed the issue up to supervisors at Delta's Anti-Customer Department, they should have exercised common sense and made the passenger whole. If he pursues this via Small Claims I do not think any court would find that the passenger did anything wrong. He could not fulfil his part of the contract on the second ticket (ie turn up) soley because Delta did not fulfil their part of an earlier contract (ie transport him). Is that any clearer for you?
|