Delta cancelled a segment of an international round trip flight itinerary less than two weeks prior to departure. Four tickets were part of the reservation. The tickets were purchased seven months in advance by my wife, who is a Platinum Medallion member.
Delta's sudden cancellation cost us more than $1,800 in work-around arrangements -- over and above the amount Delta agreed to refund for the cancelled flight. I faxed Delta customer service and emailed them from their website asking for additional financial consideration; either to pick up all or part of our extra cost or to provide vouchers good for future travel on Delta. I know they are not obligated to do this (just to issue refunds), but my wife and I have been loyal Delta customers for 30+ years, and we are the injured party through no fault of our own.
Delta replied via email saying they are not going to do anything for us beyond issuing the required refund. The closing paragraph of the email stated, "We realize this is a disappointment, and trust you will understand our position. We hope you will continue to make Delta your airline of choice."
Understand
their position?? They chose not to understand ours, and have the ability to compensate us for this sizable, unexpected expense. That they chose not to means that we will only fly Delta again if there are no other alternatives. What shabby treatment!
