[hpp24]

The text below is the complaint I sent into US Airways:
I have several major complaints concerning my travel with US Airways.

• I had two small carry-on bags- both of which could fit under the seat. When I boarded in Phoenix, a man in the loading ramp insisted that my self and several other passengers check their bags. He was extremely rude and almost came to blows with one passenger and may have if the flight attendant had not intervened. I was forced to check my bag even though once I got to my seat the seat next to me was never occupied and I could have put it under that seat- and there WAS still room in overhead bins. Needless to say, that was irritating, needlessly violent and exceedingly unpleasant.
• Due to scheduling, I did not have time for lunch in the airport but noticed that your flights serve salads. However, by the time the flight attendants got to our row, there was no salad left. As a diabetic who has to watch very carefully what I eat, I had to settle for the snack pack in which every item is LOADED with sugar. Two suggestions- send enough of each food selection to service the entire airplane, not just the front rows, and update your snack packs so they contain healthy food.
• When I got to Philadelphia, my flight to Akron was cancelled.
• Due to the cancelled fight, I managed get onto a standby flight to Cleveland instead, but my bag was most likely left in Philadelphia.
• My bag- It did not arrive within 24 hours of my complaint, in fact I STILL DO NOT have it. This has been a huge snafu on your part. I arrived in Kent OH on February 4. I called the evening of February 5 to check on its status since I had been told it would be on the 4:00pm flight to Akron and then delivered to my hotel. The CS representative said the bag was still lost and could not tell me anything about it since no one knew where it was. At that point, I told the representative to NOT send it to the hotel since I was checking out the early the next morning. I gave my home address as the alternate delivery destination. The person I spoke with said she had changed it. I checked out of my hotel early on February 6. I flew out of Akron that afternoon. I tried to check on the bag at the Akron airport, but there is no US Airways baggage office there. When I got to Denver, I picked up a cell message from the US Airways representative inquiring whether I meant a Holiday Inn or a Holiday Inn Express in Kent. This seemed like a ludicrous message since I had changed the destination of the bag almost 24 hours earlier and there is only one Holiday Inn in Kent to my knowledge. I talked to a customer service rep in Denver and she said she would straighten it out. It is now February 7 and I called on my bag only to find it had been delivered to the Holiday Inn. The CS rep I spoke with on the telephone claims to have the mess straightened out, however, when I called the hotel in Kent they said they did not take delivery of the bag but sent it somewhere else. I still have no idea where the bag is. Due to the total incompetence of US Airways, I spent 3 days at a critical job interview in the same clothes, without cosmetics or medications that I though were safely packed in carry-on luggage. NOT ONCE did any of the CS people I spoke with mention that I was entitled to compensation for the expenses incurred due to my not having luggage for three days.
• Furthermore, the bulk of your employees that I have dealt with over the last few days are extremely rude and short tempered. If they are treated as employees the same way I have been, I understand why. Based on my experiences of the last few days, I will do everything in my power to NEVER fly US Airways again.