Hi,
The conduct of the AA flight attendant is outrageous and your account is compelling and sounds very truthful. AA's response is a fairly standard one, however I am not sure I would be as upset as you appear to be by their answer. The email indicates that they are making Diane's boss aware of the contents of your letter. It would be inappropriate for AA to actually tell you what action they took in this case. That would almost certainly be a breach of privacy. It is possible that Diane has been punished or even fired for this, but you would never know that and neither should you. I am not sure what you would want them to say. They have advised the caterer that there was a bug in the food and reported Diane to the head of Onboard Services. They have also acknowledged that the standard of service you received was below the standard you could expect and apologised for that. I think that is not too bad. God help you if it had happened on Delta, US Airways or Ryanair. In fact, if it was Ryanair they would charge you for the email and tell you that they charge extra for bugs and this will be deducted on your next credit card statement.
|