The letter from AA was probably appropriate; however, I can understand Ms. Johnson's frustration. Frankly, I doubt the flight attendant, Diane, will be fired. She and her gang will come up with a totally different story. If an apology letter is to be sincere, one should come from Diane. The excuse that they are tired don't cut it. If a flight attendant pulled that crap on me, I would suggest they consider another line of work suitable to their taste...like Prison Guard, for example. Of course, if I said anything like that, I would probably be arrested on arrival!
|