Complaint: Customer Service Threats and abuse from attendants, minimal apology
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  #5  
Old Feb 9, 2009, 10:05 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Wouldn't it be great if AA required the actual employee to also make a personal apology to the customer. Sadly, that will never happen!
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