I wonder what would happen if....
(When a passenger recieved that type of horrific service) they refused to get off the plane and asked to talk to the gate agent, and requested that the local manager come on board for a discussion about situation. It might be an interesting situation. I probably would have demanded to speak directly to the captain before getting off the plane. It might not have done much good to resolve the problem. But if Diane would have gotten involved in conversation, the captain hopefully would stand up for you by being a witness for uncalled for behavior.
How terrible to have gotten treated that way. No reason for someone being such a bully. As a airline rep, I have to be polite, and yes sometimes really have to bite my tounge. But, as a passenger I probably would have said a few things myself that probably would have gotten me arrested.
It's sad that there are just way too many Diane's in this world dealing with customers in every field.
Better luck to you next time CJohnson. I truly hope you hear from them and that Diane does get repremanded in some way.
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