[Butch Cassidy Slept Here]

Flight attendant "Diane," as quoted in the original post:

“Did she just ask for my name!? It’s DIANE and I’ll give you the name of my supervisor so you can write your letter!”

It will be interesting to see what kind of positive spin the airline apologists, on this board, can put on this statement. To most rational people, this quote says this person has no fear of consequences for her actions. In addition to a belief the company itself may ignore this incident, Diane may also have felt her union would cover for her. Again, it's hard to believe someone working for a company with high standards of behavior would say something like this. Whether Diane is this person's real name is irrelevant. At the very least, "Diane" is a means of identifying the given employee.
Maybe the reply letter (from American) should be taken as a positive sign. They didn't try to justify Diane's behavior on the basis of "security." OK airline people, your turn.