Buyer beware
I have sent this email to AA customer services.
I hope you can help me in my predicament. I needed an extra 13000 mlies to purchase my upcoming trip (Locator ENCLNU) . As there is a special bonus for puchasing miles, I only needed 10,000 mlies with the bonus of 3000 miles on top. The 10000 miles was duly bought and creditted to my account. I now discover that the bonus will not be creditted until May sometime. I would have bought the 13000 miles in one go, had I known about the delay in purchasing creditting the bonus. Would it be possible to credit my miles now? I have a hold on the flight until Fri 13th. Failing that could you refund the 2nd charge of $30 which would not have been incurred had the miles all been bought at one time. Your assistance is much appreciated.
We will see what happens.
|