note to Veritas...I think you are very open minded and as an airline employee really appreciate that. I think it is just plain wrong that you were not allowed to preboard. Just as passengers should use some common sense, airline employees need to use common decency. I read so much here on these boards about horrible service. I have no doubt that it happens. I am sure that there are quite a few complaints that are quite embelished and one sided, however customer service sucks everywhere (for the most part). Society in general has made people b*tchy, impatient, and just intolerant of everyone and everything.
The thing that I wonder though, is that at the airport that I work, so many people (repeat fliers) often say it is so refreshing to fly out of here and talk about great service. I think it may be because it is a small regional airport. I have flown thru some large cities and all the agents are like a bunch of vultures. I was in MSP recently and was talking to the gate agent about seat assignments. I mentioned that I worked for XXX in XXX and she gave me this blank stare, and said "SO WHAT...you think thats gonna get you in first class?" I said no that I would like to sit with my husband if at all possible, please. She did change our seats. But was all huffy about it. Whatever...sure it pised me off. However, I makes me feel good to know that I don't talk to people like that .
Hopefully Veritas thae next time you fly you will get better service. There are alot of good agents out there as well as bad.
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