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Originally Posted by jimworcs
We will see, but let me make a prediction. The answer will be no, and about five people will log on here specifically to tell you that you should have read the terms and conditions and it is all your own fault, why should AA make an exception for you? Airlines and their employees are only forgiving of their own mistakes.. there is no latitude for passenger mistakes.
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Quote:
Originally Posted by jimworcs
lol... as predicted!!
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Yes. Exactly as predicted! The thread title was "Buyer beware" yet the OP didn't even heed his or her own advice!
We're talking frequent flier miles here. This isn't about AA's refusal to fix a mistake with a web booking or not allowing someone to board a flight because they showed up 29 minutes prior to departure and the cutoff time is 30 minutes. An airline's frequent flier program is subject to terms and conditions which in turn are subject to change at any time. We all know this. The OP was surprised when the "bonus miles" didn't post immediately and then realized that the terms and conditions of the offer stated otherwise. That should have been the end of it. Story over. Done deal. Too bad so sad.
Yet this whiner continues to harass the AAdvantage customer service folks demanding that he get special treatment. Why is he so different from all the other people who bought miles during this bonus promotion? He is different because he failed to fully read and understand the T&Cs of the promotion before purchasing the miles. How is this AA's fault and why should they post his bonus miles early or refund the extra fee for buying an additional 3000 miles? If they do this for one person they would have to do it for anyone and everyone who asked.
This is no different than those "free cellphone" promotions you often see. The phone is only "free" after you purchase the phone and mail in a rebate form and wait for the company to issue you a check. Same here. You only get the bonus miles after a waiting period from the initial purchase.