I would still give United one more chance.
I had a simmilar situation with a Continental issued ticket which had one segment (the first one) on US Air. The first flight from Phoenix to San Diego mis-connected with the Continental flight to Newark. Since Continental's staff had left for the evening a US Air agent "helped" me by booking me on their red-eye to Charlotte with a connecting flight to Newark the next morning. She did this by "forcing" control of the ticket from Continental to US Air. When I arrived in CLT the next AM there were winter weather issues in the New York area (the same weather incident where JetBlue had passengers on the tarmac for hours) and all flights were canceled. I finally made it on a flight from CLT back to PHX and then called CO about my "trip in vain."
When the CO agent first looked at the ticket she commented that it had been taken over by US and that all but one segment - the first, ironically - showed used. When I explained again what had happened she put me on hold to do some research. Apparently they have a way of tracking everything that happens to a ticket and every time an agent touches it. She soon had it straightened out and all segments were "re-set" to un-used and the ticket was re-issued for travel on other dates.
I'm sure United has a way of telling exactly what happened and which agent "over-wrote" the ticket to show it was used in both directions. Perhaps if you insist on speaking to someone in a US call center rather than off-shore you might get this resolved.
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