[PHXFlyer]

Originally Posted by Mae

Your insentive and defensive inquiry reeks of "Delta would never BUMP a person holding a paid ticket so it must be you!" I do not mind filling-in the blanks for you but I also invite you to read the many complaints about Delta on this site as well as a post last Spring stating that Delta has the highest number of complaints of ANY AIRLINE servicing the USA.

Are you a paid rep for Delta? I am not I am just a CUSTOMER who patronized Delta and had a horrendous experience trying to take a flight I paid for.

I invite you to take Delta as much as you like and believe me YOU will be on this site complaining and will I make sure to ask you "what did YOU do to cause YOUR problems".

Insensitive? Defensive? Your post was full of inconsistencies and holes. I merely pointed them out. Then you say "I don't mind filling-in the blanks for you..." but then you failed to do so. Your story still remains ambiguous at best.

I NEVER said "Delta would never BUMP a person holding a paid ticket so it must be you!" nor did I imply that. Just how you could infer that from my post I don't know. You posted that you fly 2X per month for business so you should probably know this, but in case not here's a lesson for you to learn from this experience.

When a flight is over-sold they first solicit volunteers to take a bump in exchange for vouchers. If they don't get volunteers they then involuntarily bump passengers and usually give them a choice of the same compensation or more than they were offerng the volunteers or the DOT mandated IDB (Involuntary Denied Boarding) compensation which is a cash payout based on the one-way value of the ticket. When they have to involuntarly deny boarding they go in inverse order of check-in so the last person to check-in for the flight is the first person pulled off. Since your husband chose not to check-in online or use a kiosk at the airport than he was almost certainly one of the last if not the last to check-in. And, there you have it.

As for me being an employee or "paid rep for Delta" I am not. I do fly Delta quite a bit. In fact second only to Continental in terms of actual miles flown and dollars spent. I have encountered my share of surly employees but far more have been very pleasant and a few have even gone above and beyond in certain circumstances. I think it's because I treat airline employees with the respect and dignity they deserve and realize that sometimes some people are just having a bad day. We all have those once in a while. If I find that I'm not getting anywhere with ay airline employee, which is rarely, I just say thank you and try to find someone else.

It is my belief that too many people approach airline employees with a sense of entitlement. Instead of demanding "What WILL you do for me!" try this once in a while. Say "I need help, please. What CAN you do for me?" You shift the dynamic from being a ****** off customer who is looking to vent on the first person he sees to approaching the employee as a problem solver and resource to acheive a satisfactory outcome. If the employee feels empowered and that you are seeking them to use their training and experience to help you they will usually go out of their way to do so.

So, Mae, tell us please. Why didn't you or your husband follow up when you did not receive a confirmation in a timely manner? Why did he not use web or kiosk check-in? You say I shift the blame but it is obvious that more could have been done on your and his part to recitfy this situation even before he left for the airport.

As for your company pulling it's business from Delta based on this one bad report I still say BULL****!

Have a nice day.