This is my first experience with NWA and it sucks. As per my scedule, I flew from Milwaukee to Buffalo on Jan 10th. My connection is at Detroit. I had problem at every stage. My
trip took over 18h instead of 5.5h. As per the original schedule the flight NW346 is supposed to start at 6.00 pm and there was a
delay of 2.5h and it started at 8.30pm. My connecting flight to Buffalo from Detroit (flight number NW1130) already left and NWA shocked saying that my next flight on next day (11th jan) at 10.15 a.m.
They did not make any arrangement for my night stay. Instead, they told that it is my responsibility. After working all day on 10th, I was hoping to reach home and rest to prepare myself for work on 11th Jan Off-site in buffalo.
I felt so exhausted and did not even have any energy to find a Hotel and was disappointed that I cannot work on Friday morning to fiinish assigned task. I had my laptop with me and could not even sleep as I didnot feel secure. I
stayed 12h at the gate and was hoping that the flight on 11th Jan will start in time on 10.15 am. To my bad luck, the Flight did not start and we are not allowed to board as the crews were missing.
For an hour and half I was held again at the Gate.
No one was there at the gate to even to listen to my complaint.
Finally I boarded the flight at 11.45 am, after
nearly 14h wait period at the Detroit airport). This further delay of the mornig flight for no reason made it almost impossible for me to work on Friday and I lost my one day salary, adding to my pain.
Not sure when I will reach buffalo. Hopefully, if I reach by 2 pm,
I have successfully sustained this torture for 20h. It would have taken half the time only if drove my car instead. I lost my one day salary and provide excuse to my employer- Will NWA compensate me for my stess, loss of pay, and my physical suffering?
I spoke to the customer service over phone and after an hour talk with them, they told that I need to send e.mail to customer care.
whom should I complain to get some compensation for the pain they caused?
