So, where is the inconsistency??
If the biggest failing of US Airways, or anyone else, was a problem with their entertainment systems, or their food service, that, in my judgement (and, I think, a LOT of other people including a number of posters on this board) would NOT merit the designation of "...not customer friendly." For one thing, "...not customer friendly" suggests there may be problems with the way all too many staff relate to customers. As I pointed-out, in the above post, Southwest Air has no first class; any kind of entertainment systems, or meaningful food service. Yet Southwest holds a distinction few airlines--in the world--can claim: sustained profitability.
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