Quote:
Originally Posted by Butch Cassidy Slept Here
If the biggest failing of US Airways, or anyone else, was a problem with their entertainment systems, or their food service, that, in my judgement (and, I think, a LOT of other people including a number of posters on this board) would NOT merit the designation of "...not customer friendly." For one thing, "...not customer friendly" suggests there may be problems with the way all too many staff relate to customers. As I pointed-out, in the above post, Southwest Air has no first class; any kind of entertainment systems, or meaningful food service. Yet Southwest holds a distinction few airlines--in the world--can claim: sustained profitability.
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When is the last time you flew US Airways? It's not just the lack of IFE on domestic flights or having to pay for everything including water. The whole experience from check-in to on-board staff is lacking. (Save the heroic efforts of the gentlemen who landed that A320 in the Hudson River. But those were US Airways "East" pilots. A different breed from the former AWA - see my additional comments below.)
US Airways touts themselves as a "full service - low cost" airline. They are neither. At least with Southwest you know what you are paying for. No seat assignments, no first class product, and no IFE. The expectation isn't there in the first place. At least on Southwest you get free soft drinks and snacks.
*Note about the pilots - watch the Dave Letterman interview on CBS.com. Dave reads back a transcript of communications between the pilots and ATC. He asks about the callsign "Cactus." "Cactus" was used as the ATC call sign for America West flights pre-merger and is now used for all US Air flights - both "East" and "West." Watch how the pilot explains, with much disdain in his voice and without alot of detail, what the callsign "Cactus" means!