[jimworcs]

"This flight, that was originally scheduled to depart at 5:55 P.M. did not leave until after 10:00 P.M. that evening. This was the worst non-weather delay that I have ever heard of"

I am astonished that this is the longest delay you have ever encountered, and you must be a very infrequent flyer. You do not say what the cause of the delay was, but to be frank, this posting is an example of people who will complain whatever happens. The company refunded your money when you ran out patience (in about 3 hours). This seems to me to be a prompt and fair response and I am at a loss as to what else you would have liked them to do. The potential for delays in a complex operation such as flying is enormous, and this forum highlights the sometimes horrific experiences people have had when things go wrong. Your case is pathetic and was handled well, and has no place in this forum. (By the way, someone who is unwilling to be delayed a few hours in order not to miss their grandchild's wedding is miserable and I am shocked that you wouldn't make more of an effort for such an important event). Perhaps you should give up travelling in case it rains.