At what point IS there a complaint??
OK, if it were me, I would have used the description of: "heavy-set black woman."
Regardless, this woman, effectively, destroyed a portion of this man's visit (probably with family members) as well as air reservations. The connecting flight, in Atlanta, was Korean Air (Delta code share) non-stop to Seoul. Because of this woman, this man wound-up having to overnight en route. Yes, big deal, Delta paid for the overnight costs! I would say there was a very legitimate reason for identifying this woman. Non-airline businesses would probably take some action. On the other hand, Delta will probably give her a raise!
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