Jim. The reason I posted the driving time from HSV to ATL was this:
1. It was Christmas Eve. There may very well have been no seats out of a secondary airport such as Huntsville, AL until the 26th. Also, availability changes frequently. The seats to ATL that were available later just might have been from a passenger cancellation which happened after the initial discussion. Or perhaps the supervisor just forced an overbooking to get these people on their way.
2. The flight the OP was on from HSV to ATL was a scheduled departure of 6:20 AM. I'm assuming this whole discussion took place at least an hour prior. Their flight from ATL to ICN was scheduled to depart at 11:55 AM. That gave them at least 6 1/2 hours to make it to ATL. With a drive time of about 5 hours they would still be at ATL with 2 1/2 hours to check in etc. If it were me I would have had the HSV agent note the reservation that the flight was a mechanical cancellation, rented a car one-way from HSV to ATL, and sorted out Delta paying for said rental after my trip was completed.
3. Huntsvile is also driving distance from Memphis - a Northwest Airlines hub. Since DL purchased NW in October they could have been easily accomodated on NW flights out of MEM if that was an option.
Yes the Atlantic Southeast employee representing Delta could have done a better job, but how many international travelers do you think she deals with on a daily basis?
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