Complaint: Customer Service Treatment of elderly passenger
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  #17  
Old Feb 19, 2009, 2:09 AM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
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Default Contact Transport Canada

Transport Canada maintains an airline consumer section similiar to what exists within the US Dept. of Transportation ("US DOT"). However, unlike the US DOT, Transport Canada apparently has greater enforcement power--to the point of being able to order an airline to provide compensation. Although, in this case, compensation, if any is due, would probably be limited to a refund of the Calgary - Castlegar portion of the fare. I assume the cost of the bus ticket was less than said fare. In the US, airlines are not obligated to provide compensation in the event of cancellations/delays which are weather caused. I don't know if a similiar rule applies in Canada. For what it's worth, I think the terms of Air Canada's "On My Way" program MAY cover weather-related cancellations/delays. Again, I think writing Transport Canada can't hurt. You'll only be out the price of a postage stamp. Finally, I would advise you to write to your MP(s). If you are not already aware, the House of Commons is either now, or will soon be, considering an airline passenger rights measure. One of the MPs from Newfoundland and Labrador is sponsoring the legislation. Weather-related delays have, actually, been included in the measure. Whether such delays will be stricken remains to be seen. Needless to say the trade association representing the airlines in Canada is in strong opposition.