As an airline employee I thank you for being understanding....here is a recap of a terrible situation from Jan. I work in a small airport. At the time this happened we had 3 flights a day. First one at 6:30 am canceled due to plane not arriving previous night due to bad weather. Flight 2 due to depart at 8:00am was posted online as a 2:00pm departure due to heavy snow. This was to include passengers from the first flight. However, the weather started to improve, so they moved it up to 11:00am. dept. (keep in mind pass. had already checked online and most were reebooked for connections and planned to show up for 2pm departure). We could see this was a disaster in the making. Due to the fact we had approx20 people there only and were booked to about 75. I called dispatch and asked the to hold the flight for at least an hour so as that anyone checking the online time might see it and be able to make it to the airport. They said no. The captain called crew scheduling after we discussed it and he also tryed to get them to further hold it. Finally dispatch called back and chewed me a new you-know-what. Said get that plane boarded and out of there or we will cancel it. Long story short, plane left....you can only imagine the line of 50+ people that showed up to find out plane had 3 hours earlier. There was flight 3 at 1:30 but that was already oversold. 4 other airlines here had no seats either available , most people had to wait 2-3 days. Sad. I had even asked dispatch if they could possibly send a larger A/C for afternoon flight...no luck.
Any way this is a prime example of Cluster... Also, a day I would not want to relive. Surprisingly most people were pretty nice about it. Upset, yes but saw that we were honestly trying to help them. Maybe that makes a difference.
So yes, sometimes the airport crews cannot make sense out of why they do things the way they do, we just have to play the game too.
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