This is an example of what I have written about in other texts. The defence of the schedulers will be that the "knock on effect" would have affected many more people. But to have delayed an already very late flight, by an extra hour or two would have been the right thing to do. Sadly, airlines rarely care about doing the right thing. It is not always the front line staff to blame, as in this case, and many times they go above and beyond to try to make it right. However, from the passenger perspective, they are the only representative of the company they have to express their anger, frustration and resentment at. It is time for change.
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