Unfortunately, for the employees that is true; however, that shouldn't make it open season on gate agents. I'm not trying to put words in jim's mouth, and I know he didn't say that, but that's what quiet a few people do when things don't go their way. Some people think cursing, screaming, and throwing temper tantrums will get them what they want. To put it bluntly, that's blatantly stupid. Why would you scream and berate the only person(s) that are capable of helping you? Doesn't make sense to me!
I watched a lady get hauled off by the police because she wanted to pitch a fit. Her solution was that she was going to scream and stand in front of the desk until she got satisfaction. While she was doing this, no one else was getting help. They asked her to move and refused. Well, the police moved her, and rightfully so.
In the Cincinnati airport once, I went and bought the gate agent a drink while she worked on my ticket. When I got back with her drink, she had me rerouted to my destination. Did she do this because I bought her a drink? Probably not, did it make her want to help me a little more? Maybe so. I know I was one of only three people in that line that wasn't being pushy and a little testy.
But, jim is right. It is time for change. Think about this - how bad is the airline industry that people thing getting the government involved is a good idea? How bad do you have to be for people to believe that the federal government can make it run better?
|