Discrepancy
My original roundtrip ticket from El Paso to Frankfurt, booked on 2/5/09,
cost a total of $ 907.90. Hoever, by the end of February American Airlines had lowered the ticket price to $ 546.20, taxes included. That is a price difference of $ 343.70. AA agreed to change the ticket, but charged a
$ 250 penalty fee. Thus the actual saving was only $ 93.00.
I find the penalty fee of $ 250 unfair, exploitative, and exorbitant.
Those who now book the flight for $ 546.20 pay $ 343.70 less than
the original fare at the beginning of February. By charging a penalty fee of $ 250, those of us who booked earlier, subsidize the cheaper fare! I am
penalized for booking early which is clearly unfair!!
As a valued costumer who often flies with American Airlines, I would like
for AA to explain this discriminatory policy.
Sincerely,
wolfgang schlauch
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