Here is the reply I received from US Airways after all of the detailed complaints, This doesn't even address the problem. Do they even read the complaints???
Dear Mrs. Alton:
Than you for contaacting Customer Relations at US Airways. We are sorry you were unable to take your originally scheduled flight. We are in receipt of your explanation and concern regarding the situation on Flight 1105.
Through our investigation and from internal reports of the incident you described, it appears our personnel view this encounter from a different perspective. When there is any question as to a passenger's behavior, the Captain has the authority to deny travel. We have an obligation to all our customers to provide them with professional service carried out in a safe, secure environment.
Our reports indicate the Captain of Flight supported the recommendation, and we uphold that decision.
Again, thank you for contacting US Airways. We appreciate your giving us the opportunity to explain our position. Thank you for understanding.
Sincerely,
Beatriz Pondevie
Customer Relations
Corporate Office