What has to be taken into account is that on 3/1 there was a major storm system moving across large sections of the Eastern US, meaning many flights canceled. There were probably lots of people calling to get flights rebooked before even going to the airport.
My question is, how does he know he got a better deal? If he never talked to a reservationist, then how would he know what the fare was to compare it to what he got? And if he saw the fare on line, then he could have booked it there without calling.
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