Complaint: Reservations reservation problem
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  #7  
Old Mar 4, 2009, 10:08 PM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
Location: Nearest Airports: COD, BIL, WRL
Posts: 577
Default Sometimes, service trumps all

Given Air Canada's size, and the fact that it is the dominant carrier in Canada, I wouldn't be a bit surprised if they offer the best deals, when it comes to price, on coach seats to Asia. However I suspect there are a lot of people, like myself, who will pay a few extra dollars, so they can reach an English-speaking human being within a hold of 10 minutes or less; stand a greater chance of arriving at one's destination within an hour of the scheduled time; or stand a greater chance of their checked baggage not being lost. Likewise, sitting 3 hours in one of Southwest's middle seats is preferable to the aggravation of dealing with someone like US Airways or United. Accordingly, I have little sympathy for those who value things like frequent flyer miles over just about everything else---then they come on this board and complain when things turn to s**t.

Finally, I believe some airlines include a waiting time within their recorded announcements. Sounds like Air Canada isn't one of them.