I have to say I just experienced my worst experience with Continental that it was important enough I log a complaint via this blog. My experience started in Newark where a Continental Service Desk representative did not know how to get me medical attention. The story is as such; I plane left its original destination 1 hour and 40 minutes late. As I arrived to Newark, we had to wait as another airline exit the terminal therefore leaving me approx. 3 minutes to get to my next stop enroute to Houston Texas. I ran and walked as fast as possible to terminal C127 from Termal A. I made it to the terminal at 8:23 and the flight left at 8:18pm. But when I got to terminal C127, I as informed the flight actually left from termal C102, which I pasted on my way to C127. I was very upset to say the least but what was more important was my health deteriating because of the major effort I made to get to C127. I went to the customer service desk at terminal C130. I informed Chris I needed medical attention at least 3 times and he said there was a medical facility around terminal C100. I said I would go there once I get my flight situation resolved. As you can guess, I was SOL with Chris so I asked to talk to the the supervisor. I had to run all over the place just to reach him. I finially met up with him at terminal C123, which at this time I ask for wheel chair assistants. Upon completing my conversation with surpervisor Carlos, I again was let down by continental lack of its customers. I ask the wheel chair person to take me to terminal C100 where I can be treated by medical assistants. He told me there was no medical facility at C100. I proceeded back to the service desk and talked to Chris again begging for medical assistants. I was informed that only the supervisor was able to get me medical assistants. I once again had to track down continental airline supervsor Carlos. It was at this time Carlos called for medical attention. The medical people came after about 15 minutes, took my blood pressure and did other medical reviews. I was diagnose with my blood pressure high and they required I sit and rest for awhile.
So as you can see, my experience wth continental was worst then expected. They have no clue of how to get medical attention to its customer. I logged a complaint to customer card and they indicated someone would get back to me in 30 days. I told the person someone must get back to me within 24 hours else this was going to get as much attention as possible. How could such a big company not have a policy to train its staff on how to treat someone should a medical situation occur. I could have dies and maybe there would not have known what to do. I feel their lack of response may continue since it was obvious they did not care so much about me. Please pass this message along and lets see if Continental Airlines in Newark can educate its Service Desk staff on how to treat its customers should medical attention is required.
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