[cg212]

What should have been a 7 hour trip home took 36 instead. It was filled with 3 cancelled flights, a night of no sleep at the airport and no luggage upon finally returning home to JFK.

I had to leave the airport without my luggage at 10pm on a Monday evening. I asked for a phone number so that I could resolve the situation on my 2 hour drive home, so that I could get on the road. Like many of us - I have a job I'm expected to be at and was gearing up for a major presentation.

My luggage arrived to JFK on Tuesday and I tried to arrange its delivery back to me. I spoke numerous times to baggage information where I met Crystal, April and Marcia who were all 100% useless. The only thing they were allowed to say is "You have 5 days to pick it up before it gets sent back to Atlanta." My schedule did not allow for pick up within this time frame so I searched for other options. Delivering it back to me, to my great surprise, was out of the question. I was told I could not get it delivered COD. When I asked to speak to a supervisor I was told that they do not allow customers to speak with supervisors. So in circles I went.

When I managed to arrange to have a friend pick up my luggage she was available on what would be the 6th day my luggage would be at JFK. When I called to have my bag held 1 extra day - I was told they could not guarantee it would be there. It would most likely have headed back to Atlanta. Here's where I wanted to scream at the top of my lungs - "NEVER EVER FLY ON DELTA!".

I am at a loss as to how to resolve this situation...