Fax them a letter. Tell them it is their responsibility to get the baggage delivered to you. COD.. out of the question. Why should you pay for their failure? Unless it was your fault, they have no business trying to force you to go back to the airport for the luggage. Tell them you are contacting the DOT for help and will file a small claims court claim if the luggage is not returned to you by the 5th day. Send the letter by fax and recorded delivery and sit back and wait. Your luggage will arrive. Delta are a nightmare, they will lie, decieve and cheat you. They have lost all touch with the needs of their customers and see everyone who comes into contact with them as either a revenue opportunity or a pest. Until they are allowed to go bankrupt and the sullen, morose and miserable employees thrown out of work, nothing will change. Just resolve.. NEVER to fly Delta again.
|